✆ : +41 76 345 59 58 / ✉ : info@detartrage-eco.ch

General Terms & Conditions

The present general conditions apply to all the orders passed to Détartrage Eco Energie Sàrl, verbally or in writing.

I. Address

Détartrage Eco Energie Sàrl is a Swiss company. Our main clients are located in Delémont, Porrentruy, Saignelégier, La Chaux de Fonds and Neuchâtel, but also in Lausanne, Fribourg, Yverdon, Genève, Zürich, Bâle...

It has its headquarters at the following address: 

Détartrage Eco Energie Sàrl

Nord 9 

2854 Bassecourt (JU)

Détartrage Eco Energie Sàrl is managed by Mr Eric Wattiez

 

II. Services

Détartrage Eco Energie Sàrl is active all over Switzerland.

We work in the private household, the industry, small businesses, hospitals, MES...

We assure an on-call service (24/24, 7/7) to handle emergencies.

We work with all the big brands (Viessmann, Buderus, Durex, Tobler, Six-Madun, Elco, Cipag, Atlantic,Ygnis, CTC, Vaillant, Helios, Lunos, Jurapac…)

 

Services generally includes:

  • Moving on site
  • Control of the installation or part of installation to be treated
  • The service itself
  • Waste disposal
  • Rental of the equipment necessary to perform the service
  • The treatment product (if necessary)

The basic services of Détartrage Eco Energie Sàrl does not take into account:

  • Specific supplies such as valves or fittings required to perform the service
  • Rental of specific equipments (scaffolding for instance)
  • Journeys of more than 25 km
  • The water and energies used during the service

Détartrage Eco Energie Sàrl may establish a free estimate with no obligation for any service.

 

III. Insurance

Détartrage Eco Energie Sàrl has a third-party insurance which covers the possible damage caused in your installations.

By ordering, the customer assures Détartrage Eco Energie sàrl that the object to be treated is accessible. If, for safety reasons for instance, objects must be moved or dismantled, Détartrage Eco Energie sàrl assumes no responsibility in case of damage (Replacement or restoration of the material). This is also valid for the surrounding objects which cannot be protected or moved.

 

IV. Subscriptions

You can any time sign a subscription with Détartrage Eco Energie Sàrl for the maintenance of your installations.

Détartrage Eco Energie Sàrl prefers however let its customers free to choose their providers. In this purpose, we opted for a personalized and free follow-up of our files. At due date, you receive a phone call to make an appointment for the next possible intervention.

 

V. Warranty

Détartrage Eco Energie Sàrl guarantees the quality of work performed during 3 month, except in case of subsequent intervention of another company.

A reserve is uttered on installations older than 10 years or whose maintenance was not performed consistently and regularly.

A reserve is also uttered if circuits are clogged. It is then possible that descaling or sludge removal cannot be realized in good conditions and that the result is not completely satisfactory.

Parasits : by ordering, the customer assures Détartrage Eco Energie sàrl that the nest is accessible. If, for safety reasons for instance, objects must be moved or dismantled, Détartrage Eco Energie sàrl assumes no responsibility in case of damage (Projection of treatment product, material damaged during the intervention...). This is also valid for the surrounding objects which cannot be protected or moved.

 

VI. Billing

Any service of Détartrage Eco Energie Sàrl generates a bill payable within 30 days (Except particular conditions).

Reminders are sent 30, 40 and 47 days after the due date. If full payment has not been received by Détartrage Eco Energie Sàrl after those reminders, the file is automatically forwarded to a debt collection agency that is responsible for following the procedure.

Depending on circumstances Détartrage Eco Energie Sàrl may require a deposit before starting work.

We accept payments in Bitcoins or Ethereum (Other cryptocurrencies on demand).

 

VII. Complaint

Any claims should be sent in written form to the headquarters of Détartrage Eco Energie Sàrl within 10 days after delivery.

No complaint will be accepted for damages caused in the effects stored in an inappropriate way near the installations and that the customer will have refused to move.

 

VIII. Jurisdiction

The jurisdiction of Détartrage Eco Energie Sàrl is in Porrentruy (JU)